Helpful Tips to Escalate the Resolution of Your Request

Be as descriptive as possible when explaining the issue. Below are several examples of information to include in your description when it’s applicable.

HRIS Related:

• Employee’s name and EIN

• What browser you were using (Google Chrome, Firefox, Internet Explorer, etc.)

• Describe the steps you were performing prior to running into the issue

• What does the error message say

• Share screenshots

NEOGOV Related:

• Hire’s First and Last Name

• Date that you authorized the hire